For products that arrive damaged, contact Furniture Market by calling 972-544-4967, and a replacement will be given. Please include pictures of product and box.
Stock items: we strive to do everything right the first time and hope you enjoy the purchase. To initiate a return contact your sales representative by calling 972-544-4967 and they will provide instructions for returning or exchanging the merchandise. After a 72 hour window there is a 15% restocking fee for all return or exchanges. Once your product has been received and inspected we will issue a refund
Stock items: items can be canceled only if you do not have possession of them. Please contact Furniture Market by calling 972-544-4967. Please note order cancellation may be subject to a 15% restocking fee. Special orders: Items may not be canclled after merchandise has been purchased or ordered.
A photo ID of the purchaser A receipt of the purchase For your safety and the safety of others, make sure your vehicle is appropriately sized to transport the items you choose to pickup. You are responsible for the transportation of any items that you chose to pickup at our warehouse or store. Furniture Market will no be responsible for damage to your vehicle or merchandise due to product shifting, rubbing, improperly loaded products or overloaded vehicles.
Delivery time frame: You will be assigned a 2 hour window. You will be informed during checkout of your delivery window. Delivery Information: An authorized adult 18 year of age or older must be home during your entire scheduled delivery window to accept and inspect your items and sign the delivery ticket. You are responsible for protecting your floors from damage by laying blankets or cardboard prior to delivery. Furniture Market will not be responsible for Any damage to floors. Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to set up lighting, electronics, washing equipment.
All products have a one-year warranty unless otherwise stated. Mattresses have separate warranties from the standard one-year warranty. Warranty covers manufactures defects only and does not cover normal wear and tear. Any abuse by customers or animals will void the warranty.